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Have to tap twice on buttons
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Mert Gönensay |
I do only have an iPhone to test, but here is what happens: I have to tap twice the "Add to cart" button (or any other button for that matter" to actually work.
Activity Newest / Oldest
Debutify Accounts
Status changed to: Closed
Damien Duclos
same issue here
Debutify Accounts
Hi Damien this is noted, our Dev Team will evaluate your Concern Thank you.
Debutify Accounts
Damien upon evaluating it's working as expected. Can you please try to install a fresh theme version without selecting to "copy custom code"
Disable all add-ons that are not used in Theme settings > Debutify Add-ons. Make sure to not enable more than your plan limit (Starter has can activate 5 add-ons, hustler 30 add-ons). If still issue arises please feel free to contact the Customer support: debutify.com/contact
Have a nice day.
Debutify Accounts
Status changed to: Live
Àlex
Hi, the sticky add to cart doesn't work properly on mobile. When user click, the page doesn't go to the cart, just loading and user has to do another click to go to the cart. This can be very anoying and I'm sure it reduce convertions. Please, check it and inform us if you can fix it. Thanks. Àlex
Debutify Accounts
Merged with: Sticky Add to cart on mobile
Debutify Accounts
Status changed to: In progress
Debutify Accounts
Hi everyone, we are aware of this issue that is happening on iPhones only where sometimes the buttons need to be clicked twice to work properly. Our team is working on it!
Àlex
Thanks for the update, we hope it can be solved early as "Iphones only" it means it represents millions of people.
Àlex
Hello, nice that we are more merchants with this problem. I'll check with other mobile phones but definetly it's not just a few people with this problem. Debutify team should check it carefully.
Suma Fe
Hello, I report this issue 2 months ago, and the debutify team only says "update your phone"... This is not only in my phone, is a hover issue... When the user click, activate the hover of the button, the user need click again to go to cart...