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Blurry images

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Leonardo Lins

theme debutify blurry images on the product page

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Chris Cronje

Still seeing it on 3.0.5? Have to refresh the page to see the clear image.


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Muhammad Afzaal

Chris, Have you uploaded the correct size?
i.e. 1000x1000 pixels.
Moreover, Can you please let me know if you encountered this on Slow Internet?


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Chris Cronje

Hi Muhammad. My images are definitely the right resolution, because when I refresh the page they look perfect. Here is a video I made that shows what I experience - youtu.be/QzHa0QS6Uq0


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Muhammad Afzaal

Hi Chris, Thank you for the video.
We have evaluated your request & It seems to be working fine. As we are using lazy loading in every version of the theme, try to install a fresh theme version without selecting to "copy custom code"
Disable all add-ons that are not used in Theme settings > Debutify Add-ons.
Try to browse the website in private chrome navigation or uninstall unused 3rd party apps.


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Chris Cronje

Honestly Muhammad, I think you need to do some more testing. I have asked multiple people all over the world to test for me and they all experience exactly what I'm seeing, it's very easy to replicate. There is definitely still a bug in there related to the lazy loading. Also, if I switch on the "Page Transition" add-on, I don't get blurry images anymore.


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Muhammad Afzaal

Hi Chris,

Our team has evaluated this on your store, & I am afraid they didn't encounter any Blurry images.

t8465925.p.clickup-attachments.com/t8465925/737ab9e0-a426-4311-95bc-20fd602968c1/screen-recording-2021-09-23-14%3A27.webm?view=open

Can you please clear your Cache of the browser?
Please let me know if you are able to watch this screen record. Thanks


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Debutify

Status changed to: Live

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Leonardo Lins

theme debutify blurry images on the product page


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Muhammad Afzaal

Merged with: Blurry images

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Debutify

Status changed to: In progress

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Wayne Morse

I am having the same issue, it is sporadic but very bad for business when your images do not load and are blurry. That's a lost customer.


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Muhammad Afzaal

Hi Wayne Morse,

You will be pleased to know that this bug is removed and you will get the improved version in the next update.
Thank you for your anticipation. Have a nice day.


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Amir Yardenay

If the bug is fixed/removed, it would be great if you can publish the code fix so we can manually implement it on the current theme. It's a serious issue and waiting for the next update release is not the best solution. Thanks


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Muhammad Afzaal

Hi Amir,

Thank you for the anticipation. In order to give you the best solution we recommend you to contact our help center. debutify.com/contact

Have a great day.


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Muhammad Afzaal

Status changed to: Under review

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Leonardo Lins

theme debutify blurry images on the product page


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Muhammad Afzaal

Merged with: Blurry images

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Muhammad Afzaal

Status changed to: Open

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Muhammad Afzaal

Hi Leonardo Lins
Thanks for reaching us. Can you please share the snapshot of the issue you are facing with ''blurry images on the product page'' so that we can have a better understanding of this issue