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Blurry images

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Leonardo Lins

theme debutify blurry images on the product page

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Chris Cronje

Is anyone else still seeing blurry images on product pages? Even in 4.3.0 I still see it often in Chrome and Edge on desktop, it doesn't seem to happen on mobile. This one issue and the fact that support just says "we don't see it", ignoring my video evidence and screenshots will eventually cause Debutify to lose me as a customer.


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Blackmamba1228

Unfortunately I have the same issue ... The problem is that they use a system that is called lazy loading and for some reasons Debutify loads a smaller version of your product image ... Usually a 180x180 version... Then they extend it to the 720 x 720 standard version instead of directly loading the image to its 720x720 standard resolution .....Which explain the blurry aspect I tried to reach out to the support but they were clueless and helpless .... Debutify is a great theme but the quality of the support is very disappointing....


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Chris Cronje

I've tried logging this a number of times, but I always get the same response - "We can't reproduce it, the problem must be on your side"


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Chris Cronje

Still seeing it on 3.0.5? Have to refresh the page to see the clear image.


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Muhammad Afzaal

Chris, Have you uploaded the correct size?
i.e. 1000x1000 pixels.
Moreover, Can you please let me know if you encountered this on Slow Internet?


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Chris Cronje

Hi Muhammad. My images are definitely the right resolution, because when I refresh the page they look perfect. Here is a video I made that shows what I experience - youtu.be/QzHa0QS6Uq0


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Muhammad Afzaal

Hi Chris, Thank you for the video.
We have evaluated your request & It seems to be working fine. As we are using lazy loading in every version of the theme, try to install a fresh theme version without selecting to "copy custom code"
Disable all add-ons that are not used in Theme settings > Debutify Add-ons.
Try to browse the website in private chrome navigation or uninstall unused 3rd party apps.


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Chris Cronje

Honestly Muhammad, I think you need to do some more testing. I have asked multiple people all over the world to test for me and they all experience exactly what I'm seeing, it's very easy to replicate. There is definitely still a bug in there related to the lazy loading. Also, if I switch on the "Page Transition" add-on, I don't get blurry images anymore.


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Muhammad Afzaal

Hi Chris,

Our team has evaluated this on your store, & I am afraid they didn't encounter any Blurry images.

t8465925.p.clickup-attachments.com/t8465925/737ab9e0-a426-4311-95bc-20fd602968c1/screen-recording-2021-09-23-14%3A27.webm?view=open

Can you please clear your Cache of the browser?
Please let me know if you are able to watch this screen record. Thanks


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Debutify

Status changed to: Live

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Leonardo Lins

theme debutify blurry images on the product page


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Merged with: Blurry images

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Debutify

Status changed to: In progress

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Wayne Morse

I am having the same issue, it is sporadic but very bad for business when your images do not load and are blurry. That's a lost customer.


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Hi Wayne Morse,

You will be pleased to know that this bug is removed and you will get the improved version in the next update.
Thank you for your anticipation. Have a nice day.


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Amir Yardenay

If the bug is fixed/removed, it would be great if you can publish the code fix so we can manually implement it on the current theme. It's a serious issue and waiting for the next update release is not the best solution. Thanks


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Hi Amir,

Thank you for the anticipation. In order to give you the best solution we recommend you to contact our help center. debutify.com/contact

Have a great day.


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Status changed to: Under review

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Leonardo Lins

theme debutify blurry images on the product page


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Merged with: Blurry images

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Status changed to: Open

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Hi Leonardo Lins
Thanks for reaching us. Can you please share the snapshot of the issue you are facing with ''blurry images on the product page'' so that we can have a better understanding of this issue