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Sticky add to cart does not work on mobile
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Constantin Kobrinsky |
Sticky add to cart works on Desktop but not on mobile.
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Rolf Reyna
Status changed to: Closed
Constantin Kobrinsky
of course, I have contacted the support team almost a month ago, they can not fix it till these days...
Rolf Reyna
Hi Constantin, it looks like there are some third-party/external apps causing a conflict, this is caused by other apps installed or uninstalled - because when you uninstalled an app, the code is left behind, which causes issues and it's hard to track.
I would suggest you download a new theme by going to the back-end of Shopify -> Apps -> Debutify App -> Theme Library. When the Pop-up Appears, Make sure to check on ‘Copy theme settings’ to clone existing theme settings on a fresh theme.
The issue should not be there anymore, you can check the brand new theme (that is without any app integration). You would still need to reinstall any code added by third-party apps, in this case - you need to contact the APP Developer for support.
Costa Kobrinsky
Have installed 4.9.0 still does not work on mobile
Rolf Reyna
When you installed the 4.9.0 version, did you also check the option copy custom codes? If so, there's still might be codes that is conflicting with the theme. So we suggest to only check "copy theme settings"
Rolf Reyna
Hi Constantin, the sticky add-to-cart can also work on mobile. Have you contacted our support so that our team can assist you with this?
You may contact us through live chat or email us at support@debutify.com.