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Split Description Is Not Working
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lucasv201 |
Unfortunately, the split description feature is not working. Please see the attachments.
Activity Newest / Oldest
Muhammad Afzaal
Status changed to: Closed
Muhammad Afzaal
Hi Lucas,
We will be looking into your bug report and try to Evaluate it in order to provide you the best User Experience of Debutify Theme.
Thank you.
lucasv201
Thank you Muhammad, unfortunately when using the shortcode in the HTML editor, the whole description appears under the price rather than just the intended area.
lucasv201
Here is a screenshot of the issue
Muhammad Afzaal
Hi Lucas,
We will surely look into this. Thanks
lucasv201
Yes please, you are more than welcome to send an account request (staff) for our Shopify store if you want to see it yourself directly.
Muhammad Afzaal
Lucas, Have you activated this settings:
lucasv201
Yes
lucasv201
Would you like access to my store? I have used the same shortcode as shown there and enabled that setting.
Muhammad Afzaal
Lucas,
I would like to suggest please contact our customer support department for detailed guidance & share the store access so they can evaluate the actual root cause of this issue.
debutify.com/contact
Have a nice time, Thank you!
lucasv201
Hi Muhammad, I have tried to use the contact form but it doesn't seem to work. Is it possible if I can give my store URL directly?
Muhammad Afzaal
Lucas,
You can chat with the CS Team from the chat icon on the website.
lucasv201
Ok, thanks. I am just reaching out to them now. I will let you know what happens