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Some Collection Pages Not Loading
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David Barry |
I switched to 4.0.0 yesterday evening and then to 4.1.0 this morning from previously being on 3.0.5. Now I have noticed that some of my collections are not loading, while most other are. An example of where a page is not loading is www.moonbehindthehill.ie/collections/womens-dresses I've already contacted Shopify Support and they suggest I check with ye guys. Could you please check this out for me thanks
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David Barry
Just to update on this further, I switched to 4.2.0 today and the problem happened again. However by a little luck I discovered the issue occurs when the Collection Filter Add On is switched on. Therefore when I switched it off again the problem resolved itself. and all collections are accessible. I'm now using 4.2.0 with Collection Filter Add On switched off and just using the normal product tag filter instead. Would like to be able to use the collection filter feature in the future though as I think this is a user friendly feature that my customers would get value from.
Muhammad Afzaal
Status changed to: Closed
Andre N.
Hey David,
Andre here with an update.
Unfortunately, the development team was not able to reproduce the issue on your store.
Our customer support will be in touch with you shortly to follow up and find a resolution.
Best,
Andre
Andre N.
Hey David,
Andre here with the Debutify Development Team.
Our testers are looking into your request.
Meanwhile, I forwarded your bug to our customer support to see if we can find a temporary solution.
We'll be in touch!
Best,
Andre
David Barry
Just some further Info
Hi
Yesterday evening I switched from 3.0.5 to 4.0.0 and then to 4.1.0 this morning. I noticed an issue this morning where some of my collection pages are not loading. I've already contacted Shopify Support to investigate the issue and they referred me to you guys because they are unable to see inside the code.
Sofar I have noticed that the following collections are not loading
www.moonbehindthehill.ie/collections/womens-dresses
www.moonbehindthehill.ie/collections/womens-pants-jeans
www.moonbehindthehill.ie/collections/womens-tops
www.moonbehindthehill.ie/collections/womens-sweaters
www.moonbehindthehill.ie/collections/mens-jeans-pants
www.moonbehindthehill.ie/collections/mens-sweaters
These are not loading from menu navigation, landing page links or by direct input into seachbar. They are not working on mobile or desktop devices.
It seems strange as I would have 100s of collections set up in my store and the vast majority are working just fine under 4.0.0 and 4.1.0 while the ones above are not??
I would appreciate it if you could please look into this as it obviously will have a huge impact on navigation of my site.
I've had to revert to 3.0.5 again where the issue doesn't occur. Which is a shame because I've spent time redoing HTML tables in product tabs and also updated my size charts.
Muhammad Afzaal
We will be looking into your bug report and try to Evaluate it in order to provide you with the best User Experience of the Debutify Theme. Have a great day, Thanks