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Quantity break showing 2 discounts on cart
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Mandy Macapagal |
The quantity break feature is showing 2 discounts on the cart page.
for context, the first one is the actual automatic discount and the second one is the name on the Product break setting
with that, it calculates more than what I intended as a discount
however, once checkout is clicked, everything's fine, it shows the proper discount.
Activity Newest / Oldest
Taynara Barboza
Status changed to: Planned
Taynara Barboza
Hi Mandy,
I apologize for any inconvenience you may be experiencing.
We have a solution for the issue you're encountering. Kindly reach out to us via email at support@debutify.com, providing your Shopify URL and the 4-digit collaborator request code
Please refer to this post so our team members can attend to your needs promptly.
Mandy Macapagal
Hello! Thank you for your response. I would like to know the solution here so that if ever I encounter the problem again on my other stores, I'd be able to resolve it by myself. But anyway, I'd be happy to send a collaborator request for this.
thank you!
Taynara Barboza
Hi Mandy,
To address this issue, we need to make some internal code changes within the Quantity Break add-on. Please contact our support team so that we can apply these changes to your theme.
Our development team is actively working on implementing this fix across all future updates. As a result, you should no longer encounter this error in our latest versions.
Please contact us through email at support@debutify.com, including your Shopify URL and the 4-digit collaborator request code. Don't forget to send this post for reference. 😊
I look forward to your e-mail.