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Product Variants Not Selectable
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brendon corrigan |
Third time submitting this, not receiving any indication that it is going through, nor can I find a status on it. Would someone mind emailing me to confirm that this is being received? I would really like support on this as Im confident it is hindering my conversion rate. There seems to be a bug where if you select a product variant before a page is fully loaded, it stops loading the rest of the page and you cannot interact with any clickable button. Cant add to cart, cant select other product variants, cant scroll through product pictures. Please see attached photo, as you can see, I have a variant selected and a different picture selected but the displayed picture is frozen and the add to cart button does not work.
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Rolf Reyna
Status changed to: Closed
brendon corrigan
Often times the website will not allow you to switch back and forth between product variants and the picture and variant will be stuck on whatever is selected until a refresh is performed. I have confirmed it is not due to poor network connectivity.
Rolf Reyna
Hi brendon, have you contacted our support regarding this issue? Please do contact our support through the live chat on the debutify dashboard or email support@debutify.com. So that our team can have a better look at your issue.
Mirza Asad Baig
Merged with: Product Variants Not Selectable
brendon corrigan
When navigating to a product page/featured product on main page, if you select a variant before the page fully loads, it stops the loading and then does not allow you to scroll through pictures, and does not change the picture if you select a different variant.
Rolf Reyna
Hi brendon, have you set the variant images on your products in shopify admin?