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I can't change payment method when account is frozen
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Julian Saavedra |
My account was frozen because my current credit card became invalid due to a change. Now, when I try to update my card information, the dashboard reloads, and it's impossible to access the payment method area.
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Taynara Barboza
Status changed to: Closed
Taynara Barboza
Hi Julian,
Thank you for bringing this to our attention.
The issue you're experiencing is a result of recent changes we've implemented. Debutify is no longer available as an app, and it seems that your account was created during the time it was still in use. Consequently, you've been accessing the outdated dashboard.
I've taken the liberty of updating your account, so you should now have access to the new dashboard. Please ensure you log in via debutify.com/login to access the updated features.
Additionally, I've sent you an email to discuss this matter further and confirm that everything is in order.
Thank you for your patience and understanding.