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Checkout redirection not working
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Nickecom |
After a customer adds an item to the cart and clicks the checkout button, the checkout button keeps spinning and doesn't redirect to the checkout page.
I tested it myself on 4 different browsers at 2 devices. The problem occurs at mobile phones with the following browsers: Google Chrome, Safari and Samsung Browser.
The theme version is Debutify 3.0.6. With older versions I heard customers saying sometimes that the checkout button keeps spinning but I have never been able to see it myself, and also it didn't really impact my conversion rate. Version 3.0.6 is a lot worse in regards to redirecting to the checkout page and it is almost impossible to checkout.
It happens with the cart type as page as well as drawer.
Activity Newest / Oldest
Muhammad Afzaal
Status changed to: Closed
Nickecom
Dear Muhammad,
Which theme settings should I look into? I'm using exactly the same theme settings for every update since Debutify 3.0
Also I am not using any 3rd party apps at the checkout or cart.
Kind regards
Muhammad Afzaal
Hi Nick,
If you try to install a fresh theme version without selecting to "copy custom code" from Debutify App.
Try to browse the website in the private window of the browser.
Disable all add-ons that are not used in Theme settings > Debutify Add-ons. Make sure to not enable more than your plan limit.
Uninstall unused 3rd party apps.
If this won't work please contact our customer service for detailed inspection:
debutify.com/contact
Muhammad Afzaal
Can you please, Give more details for this one?
Maybe it was caused because of the wrong theme settings.
Also, you need to make sure that this issue is not because of any 3rd party apps.
We will be waiting for your response.
Nickecom
Thank you for looking into it Muhammad
Muhammad Afzaal
Hi Nickecom,
We will be looking into your bug report and try to Evaluate it in order to provide you the best User Experience of Debutify Theme.
Thank you.