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6.0 Product template Currency Flawed
- Live
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umar Iqbal |
In version 6.0 the price in the product template (Under product image) is stuck in dollars ($), but everywhere else such as on the product cards for featured products, the currency is correct as and is in GBP (£).
Activity Newest / Oldest
Taynara Barboza
Status changed to: Live
Taynara Barboza
Status changed to: In progress
Rayan Mahmod
I have the same problem, any updates to this bug?
Ramzi El Amri
Even on the bottom of the drawer leading to the checkout page!!!
Ramzi El Amri
We purchased the pro plan and they connected it with a website inactive for two years ago on shopify, when could not activate aby add ons for one week and we still have the same problem, answer from customer service "I have relayed your concern to our manager. We will get back with you for an update.
Thank you." it's a joke!!!
Taynara Barboza
Hi Ramzi,
We're sorry to hear about your frustration. Rest assured, we've already taken steps to address your concerns privately through our live chat support. We're committed to providing excellent service, and if you have any more questions or need further assistance, please feel free to contact us directly.
Again, as mentioned earlier, we will provide you with any updates regarding the issues still in progress.
Ramzi El Amri
the same issue here with much more, customer service is not doing their job, and don't answer to a lot of issues with this theme. They mention that they have live support with the pro plan, but i can assure you that is simply a lie
Taynara Barboza
Hi Rayan,
I've reached out to you via email, we kindly request your assistance in providing the requested information.
Please respond so we can apply the fix directly to your store.
Thank you for your cooperation and patience.
Mirza Asad Baig
Status changed to: In progress
Taynara Barboza
The issue has been escalated to our development team for urgent analysis. I will be updating this post with news and fixes regarding this error.
Thank you for bringing this to our attention. We aim to resolve this issue as quickly as possible. Your patience and cooperation are greatly appreciated.
Robin Jakobsson
Did you get this fixed? i have the same problem
umar Iqbal
Unfortunately they have not done anything for me yet. I have contacted them though.
They actually do have a really good customer service, so I'm just waiting for them to get back to me.
Taynara Barboza
Hi Robin,
Our developers are handling this. We will provide an update as soon as we can.
Thank you for your patience and we apologize for the inconvenience.
Taynara Barboza
I'm pleased to inform that our development team has successfully identified a fix for the issue reported.
Currently, we're in the process of gathering all the necessary information to roll out a new theme update that addresses these bug fixes.
In the meantime, I've reached out separately via email to those who commented around the time of this comment. To ensure that we assist everyone properly and efficiently, we kindly request your assistance in providing the requested information.
Please respond at your earliest convenience with the necessary details, so we can apply the fix directly to each store.
Thank you for your cooperation and patience throughout this process.
Ramzi El Amri
we do have the same problem!!
Taynara Barboza
Hi Umar,
Thank you for bringing this to our attention. Fortunately, we were unable to replicate the reported issue, leading us to believe it might be a local problem.
Could you please confirm whether the Custom Currency add-on is enabled alongside other currency apps?
For further assistance, please reach out to us via email at support@debutify.com. Kindly include your Shopify URL and the 4-digit collaborator request code. Make sure to refer to this post so we can address your concerns properly.
We appreciate your cooperation.
umar Iqbal
Hi, no i do not use the custom currency add on. This issue is only present in the new debutify 6.0 version and not in previous versions. And others are also experiencing this issue.
Taynara Barboza
Hi Umar,
Thanks for confirming! We will let you know when the issue has been resolved.
We really appreciate your patience!
Gabriele
hi, I have the same problem